Privacy Policy

Who we are

Lumengate Ltd is a private limited company registered in England and Wales (Company No. 17053891), with registered office at 61 Bridge Street, Kington, HR5 3DJ, United Kingdom. We act as data controller for personal data received through correspondence with us.

What data we collect

This website does not collect personal data. It has no forms, accounts, analytics, or tracking of any kind, and sets no cookies. The only personal data we process is information you voluntarily provide when you email us at [email protected] — typically your name, email address, and the content of your message.

How we use your data

We use information from your emails solely to respond to your inquiry and maintain a record of our correspondence. We do not sell, share, or transfer your data to third parties for marketing purposes, and we do not use it for automated decision-making or profiling.

Legal basis

We process personal data on the basis of your consent (when you initiate contact) and legitimate interest (in responding to inquiries and maintaining records of business communications).

Where your data is stored

Our email correspondence is processed and stored by Proton Mail, based in Switzerland. Switzerland is recognised by the UK as providing an adequate level of data protection. Proton Mail provides end-to-end encryption for messages between Proton Mail accounts and zero-access encryption for messages stored on their servers.

Data retention

We retain email correspondence for up to 24 months after our last communication with you, unless an ongoing business relationship requires longer retention, or legal obligations require us to keep records longer.

Security

We take appropriate technical and organisational measures to protect the personal data we process, including the use of an encrypted email provider and access controls on internal systems.

Your rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to erasure")
• Restrict or object to our processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office at ico.org.uk

Children's data

This website and our services are not directed at children under 16. We do not knowingly collect personal data from children.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top reflects the most recent revision. Material changes will be clearly indicated.

Contact

For any privacy-related requests or questions, email [email protected].